At Naturalpure, we strive to ensure customer satisfaction with every purchase. This Refund Policy explains the conditions under which refunds are issued and the process involved.
Refunds may be issued under the following circumstances:
The order is successfully cancelled before shipment.
The product received is damaged, defective, or incorrect.
The return request has been approved according to our Return Policy.
The product is unavailable after the order has been placed.
Submit a refund request through customer support with your Order ID and reason for the request.
If applicable, provide photos or supporting details for verification.
Once approved, the refund will be initiated.
Refunds are processed within 5–7 business days after approval.
The credited amount may take additional time depending on your bank or payment provider.
Refunds will be issued to the original payment method used during purchase.
For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit (as applicable).
Partial refunds may be granted in situations such as:
Returned items missing original packaging or accessories.
Products returned in a condition different from the original shipped condition.
Refunds will not be issued in the following cases:
Products returned after the allowed return period.
Used, damaged, or altered products not caused by manufacturing defects.
Items marked as non-refundable at the time of purchase.
If you haven’t received your refund:
Check your bank account again.
Contact your payment provider or bank for processing updates.
Reach out to our support team if the issue continues.
For refund-related queries or assistance:
Email: support@naturalpure.com
